Frequently Asked Questions

About Our First Souax Watch

Our premier Souax watch is made with a 316L stainless steel case, sapphire crystal, Italian leather strap, and Japanese Miyota 6P00 movement. It's also equipped with an anti-reflective coating for optimal visibility.

The sapphire crystal used in our watch is highly scratch-resistant, ensuring that the face remains clear and readable for a long time.

Our Italian leather straps are not just stylish but also exceptionally soft and comfortable, conforming perfectly to your wrist.

Our watch is designed to withstand pressures equivalent to a depth of 50 meters, making it suitable for swimming, showering, and other water-related activities.

About Our Future Watches

Yes, in addition to Japanese movements, we are planning to incorporate Swiss and other movements in our future collections.

Absolutely, we're looking into expanding our range with various types of bracelets and straps to give you more customization options.

In our upcoming collections, you can expect to see a variety of materials including different types of steel, plastic, bronze, various watch crystals like mineral glass, and more.

Ordering and Payment

Orders can be placed directly through our website. Simply select the watch you like, add it to your cart, and proceed to checkout.

We work with "Stripe" for secure payment processing and accept all major credit cards.

Shipping and Delivery

  • Standard Shipping: "7-12 business days" (Note: This does not include weekends or public holidays.)
  • Express Shipping: "2-4 business days" (Note: This does not include weekends or public holidays.)

We proudly offer global shipping from "Hong Kong" to our customers. However, please note that we do not ship to P.O. Boxes and islands.

Returns and Refunds

We offer a 30-day return policy. If you're unsatisfied with your purchase, you can return it in its original, unused condition within 30 days. You must contact us before sending the item back. Please note that the customer is responsible for return shipping costs.

Warranty and Repairs

Our two-year warranty covers the watch movement, hands, and dial. For full details, please refer to our Warranty page.

Account Management

You can create an account during the checkout process or by clicking on the 'Sign Up' option on our homepage.

Click on the 'Forgot Password' link on the login page and follow the instructions to reset your password.

Promotions and Discounts

Yes, we often have special offers and discounts. Sign up for our newsletter to stay up-to-date.

Safety and Security

Absolutely. We use Shopify's secure platform to process orders and Stripe for payment, both of which are trusted and secure.

Contact us

Please email us at CONTACT@SOUAX.COM.