FAQs
SHOPPING
Where are SOUAX watches made?
Our watches are designed in Italy and assembled in Hong Kong, combining Italian craftsmanship with precision manufacturing.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 24 hours of purchase. Please contact our support team immediately for assistance.
Do you offer gift wrapping or special packaging?
Yes, and all SOUAX watches come in premium packaging that’s perfect for gifting.
PAYMENT
What payment methods do you accept?
We accept a variety of payment methods through Shopify Payments, including:
- Major credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
Is my payment information secure?
Yes, your payment is processed securely through Shopify Payments, a trusted and industry-leading payment provider.
SHIPPING
Where do you ship to?
We offer worldwide shipping to most locations. However, please note that certain islands and P.O. boxes are not covered. If you’re unsure, feel free to contact us for confirmation.
What are the shipping times and costs?
We provide FREE standard shipping with the following estimated delivery times:
- United Kingdom: 5–8 business days
- United States: 5–8 business days
- Rest of the World: 7–12 business days
Can I upgrade to faster shipping?
At this time, we only offer standard shipping. Expedited options may be introduced in the future.
RETURNS
What is the return period?
You have 30 days from the date of purchase to initiate a return.
What is your refund policy?
Once we receive and inspect your returned item, we’ll issue a refund to your original payment method. No restocking fees or deductions apply.
Can I exchange my item?
Yes, exchanges are allowed within 30 days of receiving your order. The item must be in its original condition and packaging. You can exchange it for an item of equal or lesser value, or pay the difference for a more expensive item.