Shipping policy

1. Delivery Zones:

We ship worldwide, bringing our watches to fans across the globe. Some areas might not be covered due to logistical or legal reasons. You can easily check if we deliver to your location during the checkout process.

2. Shipping Methods, time, and cost:

Destination Country	Shipping Method	Transit Time	Shipping Cost
United Kingdom	Standard Shipping	6-10 Business Days	FREE
United States	Standard Shipping	7-11 Business Days	FREE
Rest of world	Standard Shipping	8-14 Business Days	FREE

Please note that shipping times include the handling time and may be subject to unforeseen delays due to factors beyond our control, such as inclement weather, carrier issues, or peak holiday seasons. While we make every effort to meet delivery estimates, we cannot guarantee specific delivery dates.

3. Free Worldwide Shipping:

We are delighted to offer free shipping on all orders, both domestic and international. Enjoy seamless delivery at no extra cost, no matter where you are in the world.

4. Handling Time, Cutoff Time:

Handling Time: Orders are typically processed and prepared for shipment within 1 to 2 business days after payment confirmation.
Cutoff Time: Our cut-off time is 5:00 PM GMT London Time. Orders placed after the cutoff time or on weekends/holidays will be processed on the next business day.

5. Change of Address:

Please make sure your shipping details are correct when you order. If you need to change your address after placing an order, contact our customer service team right away. We'll do our best to update your details before your order ships. However, once it's on its way, we might not be able to make changes.

6. Order Tracking:

After your order is shipped, you'll receive a confirmation email with tracking details and instructions on how to follow your package’s journey. You can also check your order status anytime by logging into your account on our website and visiting the order details page. Please note that it may take up to 48 hours for tracking updates to appear from the carrier.

7. Shipping Restrictions to PO Box:

Please be aware that some carriers might not deliver to PO Box addresses. We recommend using a physical street address for your deliveries to ensure smoother service. If a PO Box is your only option, please reach out to our customer service team to check if we can deliver to your specific location.

8. Contact us

If you have any questions about your order, we can be reached by e-mail or phone at any time.

E-mail: contact@souax.com
Phone: +86 13328151137
Our address:
RM 705, 7/F FA YUEN COMM BLDG, NOS 75-77 FA YUEN ST KLN, HONG KONG
company organization number: 3312612