Privacy policy

Introduction:

At souax.com, we value your privacy and are dedicated to safeguarding your personal information. This policy outlines how we collect, use, and protect your data.

1. Information Collection:

While we gather personal details to process your orders and provide a seamless shopping experience, be assured that all data is collected through the secure "Shopify platform". All credit card and payment details are handled and processed by the trusted and secured payment gateway, "Shopify Payments".

2. Use of Information:

The information we gather serves two main purposes:

Order Fulfillment: To ensure that your purchases reach you in a timely and efficient manner.
Marketing: To inform you of our new offers, discounts, and other promotions.

3. Third-party Sharing:

To facilitate order deliveries and marketing communications, we share pertinent details with trusted third parties, namely shipping companies and our email marketing service provider. We ensure these entities respect the privacy and security of your data.

4. Cookies & Tracking:

Our website utilizes cookies to enhance your browsing experience. Cookies help us understand user behavior, which aids in optimizing our site for better performance and tailoring offers to suit your preferences. By using our website, you consent to our use of cookies.

5. Data Storage and Protection:

All data collected is securely stored within the Shopify platform, renowned for its robust security protocols. We employ stringent measures to prevent unauthorized access, ensuring your personal information remains confidential and secure.

6. User's Rights:

As a valued customer, you have the right to modify or delete your data on our platform at any point. Additionally, should you wish to opt-out of our email newsletters or other communications, instructions will be provided in every communication, or you can contact us directly.

7. Child Privacy:

Given that we don’t cater to children's products, we don’t knowingly collect data from individuals under the age of 13. Our services are tailored for adults, and we ask that minors do not submit any personal information to us.

8. Updates to the Policy:

In our constant endeavor to ensure the utmost data security and clarity in communication, we might update this policy from time to time. Should any significant changes occur, we'll notify you via the email address associated with your Souax account.

9. Contact us

For any privacy-related queries or concerns, please reach out to us at:

E-mail: contact@souax.com
Phone: +86 13328151137
Our address:
RM 705, 7/F FA YUEN COMM BLDG, NOS 75-77 FA YUEN ST KLN, HONG KONG
company organization number: 3312612