Orders Cancellation Policy

SOUAX Order Cancellation Policy

Welcome to SOUAX! We are committed to providing a flexible and accommodating shopping experience. This Order Cancellation Policy is designed to provide clear guidelines for cancelling an order made on our website.

Cancellation Time Frame

  • Orders can be cancelled on the same day the purchase is made.
  • For orders placed from Monday to Saturday, the cancellation request must be submitted before 5:00 PM London Time on the same day.
  • For orders placed on weekends (Saturday post 5:00 PM and Sunday), cancellation requests can be made until the following Monday by 5:00 PM London Time.

How to Cancel

To cancel your order, please contact our customer service team within the specified time frame. Reach out to us via CONTACT@SOUAX.COM with your order number and request for cancellation.

Conditions for Cancellation

  • Cancellations are accepted for all orders, provided the request is made within the specified time frame.
  • Orders that have already been processed or shipped cannot be cancelled.

Refund Process

Upon successful cancellation, a full refund will be initiated to your original method of payment. Please allow 2 to 7 business days for the refund to be processed.

Customer Support Hours

Our customer service team operates from Monday to Friday, 8:00 AM to 5:00 PM London Time. Please feel free to reach out within these hours for assistance.