ORDER CANCELLATION POLICY

At SOUAX, we strive to provide a smooth shopping experience. This policy outlines our order cancellation guidelines.

1. Cancellation Time Frame

• Orders can be cancelled within 24 hours of purchase.
• After this period, the order enters the processing stage and cannot be cancelled.
  
• For orders placed on (Sunday), cancellation requests can be made until the following Monday before 5:00 PM London Time.

2. How to Cancel

To request a cancellation, please contact our customer service team at CONTACT@SOUAX.COM within the 24-hour window. Include your order number and cancellation request in the email.

3. Conditions for Cancellation

• Cancellations are accepted only if requested within 24 hours of purchase.
• Orders that have already been processed or shipped cannot be cancelled.

4. Refund Process

• If your cancellation request is approved, a full refund will be issued to your original payment method.
• Refunds typically take 2 to 7 business days to process, depending on your payment provider.

5. Contact us

Our customer service team is available Monday to Friday, 8:00 AM – 5:00 PM (London Time) to assist you with cancellations and inquiries.

If you have any questions about your order, we can be reached by e-mail or phone at any time.

• E-mail: contact@souax.com
  
• Phone: +86 13328151137
  
• Our address:
  RM 705, 7/F FA YUEN COMM BLDG, NOS 75-77 FA YUEN ST KLN, HONG KONG
  
• company organization number: 3312612